Refund policy

We accept returns only for standard fittings. Custom-sized or made-to-order products are non-refundable.

You have 7 days after receiving your item to request a return. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To start a return, please contact us at mavimanufacturing@gmail.com. If your return is approved, we will provide you with return instructions. Items returned without prior approval will not be accepted.

Please note:

• Custom orders are not eligible for return.

• Original shipping costs are non-refundable.

• Return shipping is the responsibility of the customer.

For any return-related questions, you can also contact emre@mavimanufacturing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.